You can reserve a bounce house by [booking online, calling/texting us, or sending us an email]. We recommend booking in advance, especially for weekends and holidays, as our equipment may be in high demand.

Yes! We prioritize safety and cleanliness. Each bounce house is inspected, cleaned and sanitized after every use. We follow industry standards and provide safety guidelines for safety and use.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event.

We can setup on most surfaces. The best and most secure most of the time is a setup on grass. It allows us to use large stakes to secure the inflatables. We can also setup on the blacktop or concrete and we will use sandbags to secure them for your safety. We do not like to setup on rocks as they have jagged edges and will puncture the inflatable.

1. Setup and Takedown:

   • Our team handles setup and takedown to ensure safe installation. Deliveries may occur up to 48 hours before your event, and pickups up to 48 hours after. While extra time with the inflatable isn’t guaranteed, it’s possible based on efficient routing. Rest assured; your rental will be ready for your event.
   • We can set up indoors or in fenced areas (minimum 4ft opening required), but large equipment may require double doors.

Yes. All orders require a 50% credit card deposit.

CANCELLATION/RESCHEDULE POLICY: 

1. Cancellations Made 14+ Days Before the Event:

   • A full refund of your deposit will be issued, or you can choose to apply the amount as a credit toward a future rental.

2. Cancellations Made Within 3-14 Days of the Event:

   • Your deposit will be credited toward a future rental but is not refundable.

3. Cancellations Made Less Than 3 Days Before the Event:

   • Deposits are non-refundable due to scheduling and preparation costs. However, we will work with you to reschedule based on availability.

4. Weather-Related Cancellations:

   • Safety is our top priority. In the event of inclement weather (e.g., heavy rain, strong winds), you may reschedule or receive a full refund of your deposit. 

INCLEMENT WEATHER POLICY:
In the case of inclement weather, reschedule request notice must be submitted (emailed or called) by 5pm the day before the event. Your deposit can be used towards another event within 1 year of the original event date. 

Gate City Bounce House & Party Rentals defines inclement weather as, and reserves the right to request rescheduling under these circumstances that may make the rental unsafe for you and our equipment:

• A forecast of significant rainfall during the rental period.
• A forecast of greater than 15mph winds.
• A forecast of below 40 degrees at any point during the rental period (including setup and pickup windows).