Home » Rental Policies

Rental Policies

Safety Policy:

 

  1. Supervision:

    • Adult supervision is required at all times while equipment is in use. Do not leave children unattended.

  2. Proper Use:

    • Follow all usage instructions provided at setup. No rough play, flips, or overcrowding allowed.
    • Do not exceed weight or capacity limits specified for each inflatable.

  3. Weather Conditions:

    • Inflatables must not be used during high winds, heavy rain, or lightning. In unsafe weather, turn off and deflate the unit.

  4. Setup Area:

    • The area must be free of sharp objects, debris, or overhead obstructions. Ensure inflatables are securely anchored before use.

  5. Footwear and Objects:

    • Shoes, sharp objects, food, drinks, and gum are prohibited inside the inflatables.

  6. Electrical Safety:

    • Keep electrical cords and blowers away from water. Do not unplug or move blowers during use.

  7. Damage or Repairs:

    • Immediately stop use and notify us of any damage or malfunction. Do not attempt repairs yourself.

Refund/Cancellation Policy:

 

  1. Cancellations Made 14+ Days Before the Event:

    • A full refund of your deposit will be issued, or you can choose to apply the amount as a credit toward a future rental.

  2. Cancellations Made Within 3-14 Days of the Event:

    • Your deposit will be credited toward a future rental but is not refundable.

  3. Cancellations Made Less Than 3 Days Before the Event:

    • Deposits are non-refundable due to scheduling and preparation costs. However, we will work with you to reschedule based on availability.

Inclement Weather Policy

At Gate City Bounce House & Party Rentals, safety is our top priority. In case of inclement weather, we offer the following guidelines for rescheduling:

  1. Rescheduling Requests:

    • Deposits can be applied to another event within 1 year of the original event date.

  2. Definition of Inclement Weather:

    • Significant Rainfall: A forecast indicating heavy or continuous rain during the rental period.
    • High Winds: Winds exceeding 15 mph, which can compromise safety and equipment stability.
    • Low Temperatures: Forecasted temperatures below 40°F at any point during the rental period, including setup and pickup times.

  3. Safety Decisions:

    • Gate City Bounce House & Party Rentals reserves the right to request rescheduling under unsafe weather conditions to protect both our customers and equipment.

NO REFUND will be issued after the equipment has been delivered, even if the equipment is not used.

i.) If the equipment malfunctions or is inoperable, it is the sole responsibility of the customer to notify us immediately. If we are not notified and given a chance to correct the problem, NO REFUND will be issued.

Setup and Delivery Policy:

 

  1. Delivery Area:

    • We deliver to Greensboro, NC, and surrounding areas. If you’re outside our standard service area, additional delivery fees may apply. Please contact us for details.

  2. Setup and Takedown:

    • Our team handles setup and takedown to ensure safe installation. Deliveries may occur up to 48 hours before your event, and pickups up to 48 hours after. While extra time with the inflatable isn’t guaranteed, it’s possible based on efficient routing. Rest assured; your rental will be ready for your event.
    • We can set up indoors or in fenced areas (minimum 4ft opening required), but large equipment may require double doors.

  3. Site Requirements:

    • The setup area must be as flat as possible, clear of debris, obstacles, and pet waste.
    • Grass, concrete, or asphalt are acceptable surfaces. For other surfaces, please inform us in advance.
    • Access to a power outlet or water source (for water inflatables) is required within 100 feet of the setup site. If unavailable, a generator can be provided for an additional fee.

  4. Customer Responsibilities:

    • An adult must be present during setup to confirm the placement and sign off on the installation.
    • Adult supervision is required at all times during the use of the equipment.

  5. Weather Considerations:

    • For safety reasons, inflatables cannot be set up during heavy rain or high winds. In such cases, we will work with you to reschedule. (See Weather Policy above).

Sprinkler System Policy

To protect your property and equipment, please review our sprinkler system policy:

  1. Customer Responsibility:

    • It is the customer’s responsibility to inform us of the location of any underground sprinkler systems or irrigation lines before setup.

  2. Setup Area:

    • Inflatable stakes may penetrate the ground up to 18 inches. If a sprinkler system is present, you must designate an alternative setup area to avoid damage.

  3. Liability:

    • Gate City Bounce House & Party Rentals is not responsible for any damage to sprinkler systems, irrigation lines, or other underground utilities caused during setup.

  4. Alternative Anchoring:

    • For locations with sprinkler systems, we can provide sandbags for a fee. Please ensure that the correct surface area is selected on the booking form.

Damage and Liability Policy:

  • Responsibility for Equipment:

    • The renter assumes full responsibility for the equipment from the time of delivery until pickup. Any damage, theft, or loss occurring during this time is the renter’s responsibility.

  • Normal Wear and Tear:

    • Minor wear and tear from normal use is expected and will not result in charges. However, damage caused by negligence, misuse, or failure to follow safety guidelines will result in repair or replacement fees.

  • Prohibited Activities:

    • Do not allow sharp objects, fireworks, food, drinks, or other damaging items near the inflatables. Pets are also prohibited on or near the equipment.

  • Liability Waiver:

    • Gate City Bounce House & Party Rentals is not liable for injuries or accidents that occur while the equipment is in use. It is the renter’s responsibility to ensure proper supervision and safe usage of the equipment at all times.

  • Reporting Damage:

    • Notify us immediately if equipment is damaged or malfunctioning. Do not attempt to repair the equipment yourself.

  • Cleaning Fees:

    • Equipment must be returned in reasonable condition. Excessive dirt, stains, or debris may result in additional cleaning fees.

  • Acts of Nature:

    • Equipment must be deflated, and secured during adverse conditions to minimize potential harm. Blower must also be turned off and unplugged.